Return and Exchange Policy
At Toumajean Couture, we are committed to providing you with an exceptional shopping experience, from the moment you make a purchase to the moment you receive it. We understand that occasionally, an item may not be exactly what you expected, and we are here to help.
Exchange Policy:
- You may exchange your purchase for another item of equal or greater value. Should you choose an item of higher value, the price difference will be charged to you accordingly.
- All exchanges must be initiated within 10 days of receiving your order.
Shipping Costs:
- Shipping costs associated with exchanges or returns are the responsibility of the client. Our logistics team ensures your order is meticulously packaged and dispatched, but please note that any shipping costs incurred are non-refundable.
Condition of Returned Items:
- To maintain our commitment to quality, we request that all items be returned in their original, unworn condition, complete with all tags, packaging, and any accompanying materials.
- We regret that we cannot accept items that have been worn, washed, altered, or damaged in any way.
Processing Time:
- Please allow up to 10-15 days for the processing of your exchange or return once it has been received at our facility.
Customer Support:
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Our Client Services team is always available to provide personalized assistance. Should you have any questions or need help with the exchange process, please contact us at:
- We strive to ensure your experience with Toumajean Couture is as luxurious and seamless as our garments. Thank you for choosing us for your haute couture needs.